Hotel Representative

Hotel representative job description

So, one gets excelled in his interview and he is offered a position as a hotel representative. Now what? This depends on whom he works for and which resort he is sent to. There are numerous tour operators who hold specific training courses in the resorts. Specific areas have the influx of new recruits each season and some of the people prefer to get trained in UK wherein the duration of the training is a week long course. Such courses of training are provided to the people who have been selected for the position of hotel representative. The course covers everything like how to deal with an unavoidable situation in the resort and how to present a welcome meeting in the resort.

Course description

The courses are very informative and are provided within the hours of the person joining the hotel, wherein he gets tremendous details on several issues. Within hours of his joining, he is taught the rules and ways to tackle any situation, after which he can start on his own. However, reps do no spend thirty minutes on their first hotel visits, couple of hours at the airport and rest in the free time by going for sun bathe and drink lots of alcohol. Hotel reps actually work for six days a week for months and months without any break. Some of the seasons they work are for continuous nine months on a stretch. There is no time at all for holidays. Further, under any serious issue like death of relative or such family related problem, the person can get holidays. There are some real duties of a hotel rep which can vary from resort to resort and there is a deciding factor which is during the airport arrival days. Some of the resorts have new arrivals per day and some have three airport days of arrival of the guests.

Duties of the hotel rep

An overseas hotel rep ensures that the guests in the resort are quite happy and are getting immense customer satisfaction. A rep schedules visits to each of the hotels that he is allotted and there is no one particular hotel which he has to work on. He has to cover more than one hotel and in some of the hotels the reps will have to cover at least twelve hotels that come under their jurisdiction. In each of the hotel, the tour operator has an information board and in this board the reps will provide and update his details during their tours to the particular hotel.

Myths on hotel reps

There are some myths on hotel reps which start to surface. It is more that meets the eyes. A hotel rep takes thirty minutes for taking information on particular hotel and covers total twelve hotels overall. The reps detail the times that they visit the particular hotel and one can see that the hotel rep covers thirty minutes for each of the hotels. If it's a quiet day, the rep can sit in the hotel reception and answer the questions of the holiday makers on the hotel or the resort. However, if there is any emergency in a specific hotel, the hotel rep can be called to a certain room to help a guest and this happens more frequently. One of the biggest complaints that a hotel rep receives is they were never in the hotel. The guests are in total wonder as to whom the hotel rep is and whether he can help them or not. In such cases, the hotel rep is always on a lookout to see that the guests are being given the utmost customer services and that they feel at home during their stay in a hotel.